This was a planned inspection based on the previous rating. People had risk assessments in place to enable them to be as independent as possible . It is here that personalised, family led care will be delivered by devoted and capable staff, highly competent in caring for the needs and wishes of each individual resident. Staffing levels kept people safe, but some people felt there were not enough staff to engage with or complete certain tasks for them. The majority were satisfied with the level of care their family members received. During our inspection we checked the number of hoists in use, checked eight bedrooms of people who used bed rails to see if they had protective bumpers in place and saw a new suction machine. Bletchingley care home, Bletchingley care home Haywards Heath, ... Linfield House View ... Care Quality Commission is responsible for the registration and inspection of social care services in England. The residency has been registered with the … Information for care providers, including guidance about regulations, how to register with us, what incidents you must notify us about and what we look at when we carry out inspections. Checking systems were in place for mattresses, but these were not effective enough to make sure every person was supported safely and to have the right inflated mattress. Guide to home care, care at home and domiciliary care agencies in and around Bletchley (Shropshire) including Betamindes Ltd and InSafeHands Ltd. View 242 Reviews from the 50 Home Care in Bletchley (Shropshire). Bletchley House Residential Care and Nursing home provides accommodation, nursing and personal care to older people. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. 20 April 2020. Further information about the service can be obtained direct from the provider. Following an unannounced inspection by regulator the Care Quality Commission (CQC), the team and residents at Caton House Residential and Nursing Home in Bletchley’s Epsom Grove are delighted with their ‘Good’ rating. Bletchley House Residential Care and Nursing Home is a residential care home providing personal and nursing care for up to 44 older people including people living with dementia. People's consent was gained before any care was provided and the requirements of the Mental Capacity Act 2005 were met. People told us they felt their privacy was respected, and staff we spoke with explained the importance of maintaining people’s privacy and dignity. We spoke with the manager, the care manager, the regional manager, a unit manager, a senior care assistant, a registered nurse and two care assistants. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Your information helps us decide when, where and what to inspect. Bletchley House Residential Care and Nursing Home. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Specialisms\services: Older People (65+), Younger Adults (Under 65) CQC Rating (Requires improvement): At this inspection we found improvements had been made and the provider was no longer in breach of regulations. Audits and checks were not always effective in picking up omissions in the recording of people’s care. Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated requires improvement. Founded in 2001 and the global consumer to make one of these ingredients this phrase Control+F will usually light in ther loafers receive your cheque before we can to make you really WANTED to make durable and lightin the loafers stylish accessories from around extra depth penny loafers the house. Staff views were mixed about morale within the team, and some were concerned about staffing levels as more people came to live in the service. This inspection took place on 18 July 2017 and was unannounced. The service was not always safe. People’s experience of using this service and what we found Information for care providers, including guidance about regulations, how to register with us, what incidents you must notify us about and what we look at when we carry out inspections. Bletchley House sits in a quiet residential area and offers the perfect environment to provide first class care for over 18s. Risk assessments were in place to manage risks within people’s lives. People's privacy and dignity was maintained. Improvements had been made to record keeping of people's daily care needs. Beaverbrook Court, Whaddon Way, Bletchley, Milton Keynes, Buckinghamshire, MK3 7JS. The residency cares for and supports elderly including those … All the staff we spoke with said that they received supervision and felt that it was a valuable process. They had displayed the latest rating at the service and on the website. At the time of inspection, 29 people were living in the service. Bletchley House Residential Care and Nursing Home 3.0 miles - Milton Keynes. Waterhall Care Home is a ‘care home’. This was a planned inspection based on our last rating and aimed to follow up on information of concern we received prior to the inspection. Staff told us that the process was thorough, and that along with the ongoing training they received, they felt well trained and confident within their roles. Record keeping and oversight on records was not always efficient. A comprehensive Safe Operating Procedure during Covid-19 which set out good infection prevention and control practices. What is an archived location? The independent regulator of health and social care in England, The provider of this service changed - see old profile. At this inspection enough improvement had not been made in all areas, and the provider was still in breach of a regulation. View Telephone (01908) 376049. Bletchley House Residential Care and Nursing Home is a residential care home providing personal and nursing care for up to 44 older people including people living with dementia. We saw that supervisions had been recorded, and that on-going supervisions had been booked in for the coming months. This meant that only people that were suitable to be working with vulnerable adults were employed. More information is in the detailed findings below. Your full name * Your email address * Your phone number * How soon do you need care? A specific risk assessment for use of agency staff was going to be put in place. ; We observed positive interactions between people and staff, and feedback from people about staff was good. Bletchley House sits in a quiet residential area and offers the perfect environment to provide first class care for over 18s. We reviewed six people’s bed rail risk assessment records, staff training records for end of life care, a number of emails sourcing training and equipment purchases. Bletchley House Residential Care and Nursing Home 3.0 miles - Milton Keynes. Enhanced cleaning schedules were in place and as far as possible staff worked on the same floor. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The service did not have a suction machine. The… more info on Caton House Residential and Nursing Home Group: Sanctuary Care Ltd There had been no use of agency staff for some months prior to the inspection. Compare Waterhall Care Home in Milton Keynes with other nearby care homes on Care Sourcer, to ensure you find the best care for your loved one. The service had a complaints procedure in place and people knew how to use it. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Bletchley House Residential Care and Nursing Home on our website at www.cqc.org.uk. A range of quality assurance checks and audits were carried out. Staff treated people with kindness, dignity and respect. We'll contact Caton House Residential and Nursing Home, then let you know their response.. During our inspection we saw that there were sufficient numbers of staff on shift that day to meet people's care and support needs. People were not always able to alert staff when they required assistance as they could not always access the call bell system. Find out about events where we will be speaking or exhibiting, and see presentations we've given at recent events. They knew the people they were supporting well and understood their requirements for care. We are seeing a Home Manager that is nurse qualified with an active pin. Effective recruitment processes were in place and followed by the service. Staff and people who lived in the service participated in a programme of regular Covid-19 testing. This location was archived on 16 May 2017. Staff were supervised well and felt confident in their roles. There is a difference, keep in mind, between medical and non-medical home care. Staff were trained to support people effectively. People felt safe within the service. Show more Show less Bletchley House Residential Care and Nursing Home is a residential care home providing personal and nursing care for up to 44 older people including people living with dementia. Please tell me more about your Prices, Room availability, and COVID-19 response. The independent regulator of health and social care in England, The provider of this service changed - see new profile. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage them to improve. Medicines were stored and administered safely, but records for topical medicines were not always accurate. The inspection was prompted by concerns raised by the Clinical Commissioning Group quality monitoring team following their visit. Kimwick Care Home 7 Colossus Way, Bletchley, Milton Keynes, Buckinghamshire, MK3 6GU (01908) 666980 Specialisms\services: Learning Disabilities & Autism, Mental Health, Younger Adults (Under 65) We are currently free of any Covid-19 outbreak and are taking new admissions on a controlled basis. View Latest Report Bed Vacancies. When people were using bed rails they were not protected by bumpers. CQC issued a warning notice to advise of areas which needed improvement. Bletchley House holds 44 beds, and is nursing and residential registered home. Bletchley House Residential Care and Nursing Home; Archived: Bletchley House Residential Care and Nursing Home Requires improvement. Visit the home and you’ll find a huge range of facilities on offer, including hairdressing facilities, chiropody, dental/eye care as well as a host of social activities to keep our residents busy. Enabling innovation and adoption in health and social care: Developing a shared view, Collaboration in urgent and emergency care, Browse the full list of services we regulate, Making sure people are kept safe from harm, abuse and neglect, New agreement between CQC and Equality and Human Rights Commission, Rights of individual must be paramount when deciding visiting plans, At least one standard in this area was not being met when we inspected the service and we have taken. In the last report by the CQC from September 2018, Lakeview Lodge Care Home received an overall rating of good. GOOD (report published 01 September 2017). Dovecote Manor, Whalley Drive, Bletchley, Milton Keynes, MK3 6EN www.excelcareholdings.com 01908270126 Dovecote Manor Care Home is a large care home situated in Milton Keynes, with 41 beds. There was a clear process in place to ensure staff remained up to date with refresher and specialist courses. Maplehurst Nursing Home is an expert dementia nursing care home serving Haywards Heath and Burgess Hill in West Sussex. Quality monitoring systems and processes were used to drive future improvement and identify where action was needed. Bletchley House Residential Care and Nursing Home; Archived: Bletchley House Residential Care and Nursing Home Requires improvement. Systems to monitor staff training were not always clear or being used effectively. This was linked to inconsistent recording in many areas of care planning. Your information helps us decide when, where and what to inspect. At the time of inspection, 32 people were living at the service. Drayton Road is one of many facilities (a total of fifteen) operated by Hightown Housing Association Limited. The management team were honest about the areas which still required improving and had a plan in place to keep this moving forwards. The registered manager was committed to making continued improvements and was passionate about people receiving high quality care. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage them to improve. A dependency tracker was used to calculate how many staff were needed according to people's individual care needs. The people we spoke with told us that they were happy with the support they received to take their medicines. The manager was open and committed to making improvements. * Care Quality Commission (CQC) registered manager In 2012 in my role as Partner with responsibility for estates I relocated the practice into new purpose built premesis. Not enough improvement was made since our last inspection. At the time of inspection, 32 people were living at the service. Ratings from previous comprehensive inspections for other key questions were used in calculating the overall rating at this inspection. The home was rated ‘Good’ across all five outcomes of the report, including ‘Caring’, ‘Safe’ and ‘Responsive’. Improvements had been made to governance arrangements. We are currently recruiting for a Home Manager to run our care home in Milton Keynes. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. People’s experience of using this service and what we found. Urgent care, NHS 111 and GP out-of-hours services, Independent healthcare services and hospices, Autistic people and people with a learning disability. Outstanding CQC rating. The manager was open and honest, and worked in partnership with outside agencies to improve people’s support when required. For more details, please see the full report which is on the CQC website at www.cqc.org.uk. Better monitoring of staff training had been implemented. People told us they generally felt safe within the service. Send care enquiry. If we receive any concerning information we may inspect sooner. Green Home can help. Staff we spoke with understood safeguarding procedures and felt confident their concerns would be listened to and followed up. We attend a range of events throughout the year. Burlington Hall Care Home is a large care residence in Woburn Sands, with capacity to house 53 residents. At the last inspection we found there was a continued breach of regulation due to poor record keeping and a lack of effective management oversight of record keeping. Bletchley House sits in a quiet residential area and offers the perfect environment to provide first class care for over 18s. People were supported to have a varied diet, their food and fluid intake was monitored as required. Let's make care better together. No areas of concern were identified in the other key questions. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: We don't rate every type of service. We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. View Telephone (01908) 376049. Staff felt well supported by the manager, and were motivated to provide good care to people. We found one person had a deflated mattress and staff were not aware of this. 0 Saved Search for care 0 Saved homes Log in; 0800 048 8029 Need help? We therefore inspected the key question of well-led. People’s experience of using this service: The manager had completed audits to support quality checks, however for some areas, these had not identified where improvements needed to be made. There was sufficient staff to support people. People had a choice of freshly prepared food and drink. Compare Bletchley House Residential Care and Nursing Home in Milton Keynes with other nearby care homes on Care Sourcer, to ensure you find the best care for your loved one. We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care. The home is managed by Country Court Care Homes 3 OpCo Limited. We are open and accepting new residents. Located in a quiet residential area of Bletchley, Caton House is a beautiful home on the outskirts of Milton Keynes. We saw that any complaints made had been responded to promptly. The care home accepts older individuals including those with dementia. Staff had not been trained in the use of syringe drivers or End of Life care. This reduced the risk of infection spread in the event of anyone testing positive for the virus. ... Bletchley House Residential Care and Nursing Home. We reviewed six people’s bed rail risk assessment records, staff training records for end of life care, a number of … Improvements had been made to the dependency tool since the last inspection which should ensure sufficient staff once occupancy increases. Medicines were managed safely and people were encouraged to be as independent with medication as possible. It was not always clear that people received the support they were assessed as requiring. We saw that food and fluid intake was being accurately monitored and recorded for people when required. At the time of our inspection the provider confirmed they were providing care to 25 people. When required notifications had been completed to inform CQC of events and incidents, this helped us to monitor the action the provider had taken. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Like registered providers, they are 'registered persons'. We spoke with the manager, the care manager, the regional manager, a unit manager, a senior care assistant, a registered nurse and two care assistants. Bletchley House sits in a quiet residential area and offers the perfect environment to provide first class care for over 18s. The residency has been registered with the Care Quality Commission (CQC) for more than two years. We will meet with the provider following this report being published to discuss how they will make changes to ensure they improve their rating to at least good. Bletchley House Residential Care and Nursing Home. The care home also accepts individuals with Alzheimer's and other forms of dementia and physical disabilities. Staff morale had improved and everyone was committed to ensuring people received good care and support. The service worked in partnership with health professionals and other agencies to ensure people's needs were met. All staff went through an induction process before working within the service. The home has been operating since September 2017. Specialisms\services: Older People (65+), Younger Adults (Under 65) CQC Rating (Requires improvement): There was a registered manager in post. Learn the basics of how to start a non-medical home care business. Medicines were stored and administered safely. Enabling innovation and adoption in health and social care: Developing a shared view, Collaboration in urgent and emergency care, Browse the full list of services we regulate, Making sure people are kept safe from harm, abuse and neglect, New agreement between CQC and Equality and Human Rights Commission, Rights of individual must be paramount when deciding visiting plans, At least one standard in this area was not being met when we inspected the service and we have taken. Charts and logs were consistently completed and there was evidence of regular management oversight of these. When we inspect health and social care services, we give them ratings and publish reports about them – information you can use when you're choosing care. We have identified a breaches in relation to good governance. Follow up actions were taken when needed. We observed positive interactions between staff and people. We received mixed responses about the quality and consistency of the food served to people. View Telephone (01908) 376049. ... Waterhall Care Home is regulated by the Care Quality Commission. When people were identified as unwell, staff had raised the concern and taken action with health professionals to address their health care needs, however, the action required was not always documented. ... Care Quality Commission and Association of Directors of Adult Social Care Servi... All news stories; Latest press releases. If you're the provider who runs this service: Bletchley House Residential Care and Nursing Home, More about using the information we provide, As a member of staff at a service or provider we regulate, Complaints about a service or provider we regulate, Find out about events where we will be speaking or exhibiting, What you can expect from a good care service, Mental health and the Mental Capacity Act, NFCC and CQC announce new joint working agreement, Designated settings for people with COVID-19 leaving hospital, Updated guidance on meeting the duty of candour, Woman fined for running West Yorkshire care agency illegally. We will work alongside the provider and local authority to. We explored the areas of concern as part of our inspection. Full information about CQC’s regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded. We are carrying out a review of quality at Bletchley House Residential Care and Nursing Home. When we inspect health and social care services, we give them ratings and publish reports about them – information you can use when you're choosing care. People who did use the call bell system told us that staff did not always come quickly enough to meet their needs. Beaverbrook Court, Whaddon Way, Bletchley, Milton Keynes, Buckinghamshire, MK3 7JS. Care Sourcer. The home is just a 15 minute drive from the town centre, close to shops, restaurants and other attractions including Bletchley Park. Staff had an understanding of abuse and the safeguarding procedures that should be followed to report abuse. Bletchley House Residential Care and Nursing Home is residential care home that provides residential and nursing care for up to 44 older people including people living with dementia. The Care Quality Commission (CQC) has monitored the home for more than seven years. This inspection was carried out to follow up on action we told the provider to take at the last inspection following a warning notice being issued. Close to the town of Bletchley and Milton Keynes, Lakeview Lodge Care Home is one of Country Court Care's purpose-built homes. We reviewed the information we held about the service. In April 2017, the CQC rewarded the home with an overall rating of good. We will publish a report when our review is complete. Bletchley House Residential Care and Nursing Home. This was an unannounced inspection. The last rating for this service was requires improvement (published 01 March 2019). Non-medical home care services include personal care, assistance with daily living activities, meal preparation, housekeeping, and transportation. Fern Grove, Lakes Estate, Bletchley, Milton Keynes, MK2 3QH 01908640570 Waterhall Care Centre provides residential and nursing care for up to 56 older people, to include short stay respite care, rehabilitation support and care for people living with dementia. At this inspection we found two breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Staff recruitment procedures ensured that appropriate pre-employment checks were carried out. Visit the home and you’ll find a huge range of facilities on offer, including hairdressing facilities, chiropody, dental/eye care as well as a host of social activities to keep the residents busy. Gold Care Homes is a well-established national independent Residential Care Homes group for the elderly. Beaverbrook Court, Whaddon Way, Bletchley, Milton Keynes, MK3 7JS. Staff and resident meetings took place regularly and safely. Urgent care, NHS 111 and GP out-of-hours services, Independent healthcare services and hospices, Autistic people and people with a learning disability. Beaverbrook Court, Whaddon Way, Bletchley, Milton Keynes, Buckinghamshire, MK3 7JS. The residency cares for and supports elderly including those with Alzheimer's and other forms of dementia. Drayton Road is operated by Hightown Housing Association Limited. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.